Privacy Policy

1. Overview and Scope

Coastal FIBC LLP (“Coastal FIBC”, “we”, “us”) operates coastalfibc.com. We respect the privacy of our business-to-business clients, procurement partners, and site visitors. This policy outlines how we collect, store, and process personal and commercial data in compliance with applicable data privacy regulations, including the European Union General Data Protection Regulation (GDPR).

2. Data We Collect

When you interact with our website, request a commercial quotation, or contact our export desk, we collect:

• Professional identification details: full name, business title, and company name.
• Contact information: corporate email address, business telephone/WhatsApp number.
• Commercial specifications: target cargo parameters, Safe Working Load requirements, destination port, and Incoterms.
• Uploaded technical documents: technical drawings, specification sheets, and CAD files.
• Technical logs: IP address, browser type, and anonymous analytics data.

3. Lawful Basis and Purpose of Processing

We process your business data under the lawful basis of legitimate business interest and preparation of contractual commercial agreements. Specifically:

• To evaluate engineering feasibility and formulate binding export price quotations.
• To communicate regarding technical clarifications, physical samples, and production lead times.
• To maintain audit and quality traceability files for manufactured export batches.

4. Data Storage and Third-Country Transfer

Our manufacturing and administrative headquarters are based in Rajkot, Gujarat, India. Data submitted via quotation forms is processed securely on our internal enterprise CRM systems (EspoCRM). We enforce technical and organizational safeguards to protect your confidential commercial data against unauthorized access or disclosure.

5. Your Data Subject Rights

Under GDPR and applicable international data laws, you retain the right to:

• Request access to the personal data we hold concerning your company.
• Request rectification of incorrect or outdated contact details.
• Request erasure of your records where there is no overriding statutory retention obligation.

To exercise any of these rights, contact our data administration desk at info@coastalfibc.com.